Refunds or exchanges will only be offered if products are returned within 14 calendar days of their purchase, and are accompanied with an original till receipt. Refunds will be given in the original tender. For verification purposes, photo ID (student card/driver’s license) is required for all refunds or exchanges.

Defective items will be replaced or exchanged. All buybacks are final sale.

There will be no refunds on any course materials purchased after the last day of classes or during exam periods.

The Bookstore reserves the right to refuse refunds or exchanges that do not meet their standards for return.

The following items are ineligible for refund: Barcharts, CDs, custom publications, course packs, DVDs, earphones, gift cards, iClickers, kits, lab coats, lab manuals, medical and nursing supplies, items removed from their original packaging (batteries, breadboards, calculators, goggles, shrink-wrapped course materials, personal items (such as lip balm, and undergarments), special orders, stationery, and used access codes.


General Merchandise:

Must be returned in perfect, unused condition, along with the original packaging, and tags. Clothing that has been washed or worn is not eligible for a refund.


Course Materials:

Only books that have not been read, and that are still in their original, store-bought condition (i.e., complete, unused, unmarked or damaged and soiled in any way that would render them non-returnable to the publisher) will be accepted for a refund or exchange.

Used textbooks must be returned in resaleable condition.

All shrink-wrapped products containing access codes and/or other software are ineligible for return once opened.

There will be no refunds on any course materials purchased after the last day of classes or during exam periods.


Holiday Purchases:

All general merchandise purchases made between November and December for the purposes of gift giving will be eligible for refund until the last day in January.


Web Orders:

Web orders can be picked up free of charge at our Thunder Bay and Orillia campuses once you are in receipt of an e-mail saying your order is ready for collection.

Please contact the bookstore prior to returning any online orders. Orders must be returned within 30 calendar days of purchase for a full refund on goods. Shipping fees are non-refundable on all shipped orders, unless the return is due to an error in processing or shipping by the Bookstore. We strongly recommend that any unwanted web orders be returned using a traceable shipping method. Goods that are sent back through regular mail and which are subsequently lost or damaged are the sole responsibility of the sender.

The mailing address for items purchased from the Thunder Bay store is:


Lakehead University Bookstore – Thunder Bay Campus

955 Oliver Road,

Thunder Bay, Ontario

P7B 5E1


The mailing address for items purchased from the Orillia store is:

Lakehead University Bookstore – Orillia Campus

500 University Avenue,

Orillia, Ontario

L3V 0B9


Online returns can be processed in-store or over the phone. Please wait 2-3 business days for the return to clear. Product sent back which does not meet the Bookstore’s standards for return will not be refunded.

All returns will be credited to the same tender type and card number used during the original payment.

Prepaid orders that have not been picked up within 30 calendar days from the date of purchase will be refunded, and the items returned to stock. A 20% restocking fee will apply. If you are unable to pickup your purchase within 30 days please inform a member of our bookstore team as soon as possible.